Frequently asked questions

All the prices are per vehicle, never per person.
Just go to our booking form and follow the steps. It is fast and secure. If you have any problem with booking process, please contact us via contact form or email info@augmentum.hr.
No. You can pay all amount in advance or you can choose an option of paying a deposit of 20% of the purchase price and the rest upon arrival to chauffeur.
You can choose between two online payment services, Paypal or Braintree, depending on which way you want to make the payment. If you want to pay the deposit by credit card, you need to use the Braintree. Braintree is a PayPal company that provides credit card payments.
Contact us on our e-mail and you will be provided with another one.
If you are paying all amount in advance we can send you a receipt via e-mail. If you are paying upon arrival, the chauffeur will give you a receipt.
Of course. You can book some of our regular tours or we can make a tour only for you, with your own unique itinerary.
A-transfers offers transfers under fixed rates, no mather of the traffic or conditions on the route, so you are familiar with prices in advance. Taxi drivers don't have fixed rates and they are usually taking opportunity for extra charging during the turistic season so the prices in taxies are much higher than in a-transfers.
If you choose A-transfers your chauffeur will wait for you at the arrival gates on the airport or at your reception and you are immediately ready to start your journey without any stopping. It is much faster, easier, comfortable, you know when you will come to desired destination and you can be stress free.
A-transfers are monitoring flights schedule all the time so you can be sure that your driver will be there for you when your plane lands.
We don't charge extra for waiting in the cases like this.
In our fleet there are regular cars for 1-3 persons and vans for 4 or more persons. Also you can choose vip vehicle (bmw or mercedes) if you want exclusive transfer made just for you.
If your transfer includes a child or children, please inform us earlier so we can prepare child seat or more of them for your transfer.
Our chauffeur will be at the airport. He will wait for you just in front of arrival gates with your name prominently displayed on our board. He will also help you with your luggage.
If you can't find your chauffeur, please contact us on +385 95 897 99 11.
No. Luggage is included in our listed prices. Please just inform us if you have really a lot of luggage so we can prepare adequate vehicle.
You and your luggage are insured during your transfer but we recommend that you have an extra insurance for the entire trip.
If you have to cancel a reservation, we advise you to read our terms and conditions. In the subheading "cancellation policy" is the procedure for cancellation. Please note that may be charged part or the total booking amount, depending on the notice period.
In our vehicles smoking is not allowed.
It is possible to arrange a transfer with pets but only if the pets are properly placed in the travel boxes.
No. The tips are completely up to you.
If you can't find an answer to your question please contact us via contact form or e-mail info@augmentum.hr and we will do our best to reply as soon as possible.