Frequently asked questions

All the prices are per vehicle, never per person.
Offered rate is for a full service of a transfer of passengers and luggage with a professional – English speaking driver, including any tolls, VAT and free WiFi inside the vehicle.
Just go to our booking form and follow the steps. It is fast and secure. If you have any problem with booking process, please contact us via contact form or email
No. You can pay the whole amount in advance or you can choose an option of paying a deposit of 20% of the purchase price and the rest upon arrival to chauffeur. In this case, remaining payment needs to be done in cash. We accept Euro or Croatian kuna (1 € = 7.5 kn).
You can book our transfer services months in advance or as soon as, it is advisable to make a transfer booking at least 24 hours before the requested service. We are not responsible and we do not assume liability for the transfers that are booked less than 24 hours in advance.
There are two payment options in our reservation system: Paying the full amount of the transfer in advance (making full payment in advance). Paying a deposit of 20% of the purchase price and the rest upon arrival to chauffeur. In this case, remaining payment needs to be done in cash. We accept Euro or Croatian kuna (1 € = 7.5 kn). Also, client can choose between two online payment services, Paypal or Braintree, depending on personal preferences: If the clients have their own PayPal account, they can easily transfer the amount of deposit to our PayPal account. If the clients want to make the payment by credit card, they need to use Braintree payment service. Braintree is a PayPal company that provides credit card payments.
Once the client has entered all the data, chose a payment option and has made a payment, we will process the order and send a confirmation with all the details of transfer to the client via email. If the customer notices that the booking details are incorrect, or if he don’t receive a confirmation email, customer needs to contact us. The usual period for getting a confirmation email is 24 hours.
Contact us on our e-mail and you will be provided with another one.
If you are paying the whole amount in advance we can send you a receipt via e-mail. If you are paying upon arrival, the chauffeur will give you a receipt.
Of course. You can book some of our regular tours or we can make a tour only for you, with your own unique itinerary.
A-transfers offers transfers under fixed rates, no mather of the traffic or conditions on the route, so you are familiar with prices in advance. Taxi drivers don't have fixed rates and they are usually taking opportunity for extra charging during the turistic season so the prices in taxies are much higher than in A-transfers.
If you choose A-transfers your chauffeur will wait for you at the arrival gates on the airport or at your reception and you are immediately ready to start your journey without any stopping. It is much faster, easier, comfortable, you know when you will come to desired destination and you can be stress free.
A-transfers are monitoring flights schedule all the time so you can be sure that your driver will be there for you when your plane lands.
We don't charge extra for waiting in the cases like this.
If the customer is late on the departure point (not referring to the airports) for more than 10 minutes, the driver will stop waiting and he will leave from the intended departure point. It will be considered that a traveler has not appeared and there is no right to a refund of the prepaid amount. If you know ahead of time you may be delayed, we recommend reaching out to us so we can find a workaround for you.
In our fleet there are regular cars for 1-3 persons and vans for 4 or more persons. Also you can choose vip vehicle (bmw or mercedes) if you want exclusive transfer made just for you.
If your transfer includes a child or children, please inform us earlier so we can prepare child seat or more of them for your transfer.
Our chauffeur will be at the airport. He will wait for you just in front of arrival gates with your name prominently displayed on our board. He will also help you with your luggage.
If you can't find your chauffeur, please contact us on +385 95 897 99 11.
Personal luggage is included in the price. It is considered that the standard luggage contains two large suitcases and one hand luggage per person. If the quantity of luggage is larger than the permitted size, it is necessary to inform us about that, so we can prepare an adequate vehicle for that transfer.
You and your luggage are insured during your transfer but we recommend that you have an extra insurance for the entire trip.
If you have to cancel a reservation, we advise you to read our terms and conditions. In the subheading "cancellation policy" is the procedure for cancellation. Please note that may be charged part or the total booking amount, depending on the notice period.
Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during rides. Food and drinks are only allowed to be consumed in the car with prior consent of the driver. If the vehicle requires cleaning due to spilled food or drinks, there may be an additional charge.
In our vehicles smoking is not allowed.
Consuming alcohol in a vehicle is by no means allowed. Our drivers reserve the right, according to the subjective assessment, to refuse carriage to any person who is thought to be under the influence of alcohol or narcotics and/or behavior is found to be abusive and could cause a threat or offence to the driver and any other passengers, or damage to the vehicle.
It is possible to arrange a transfer with pets but only if the pets are properly placed in the travel boxes.
No. The tips are completely up to you.
If you can't find an answer to your question please contact us via contact form or e-mail and we will do our best to reply as soon as possible.