Terms & Conditions

Augmentum Ltd. (A-transfers) made the following terms and conditions defining the rights and the obligations between the company Augmentum Ltd. and users of transportation services provided by the company Augmentum Ltd.

A-transfers is a name that the company Augmentum Ltd. is using on the website only for marketing purpose.

Augmentum Ltd. is a company licensed for transportation of passengers in the land road transport and in this text is a provider of services (“we”, “us” and “our” in this text refers to Augmentum Ltd.).

The client is a person who is using our website, reservation system (booking form) and our transportation service in general (in this text is also mentioned as a customer).

DEFINITION OF A TRANSFER

The term transfer implies transportation of passengers from initial to final destination, according to the reservation. Prices of transfers are formed according to the distance between the initial and the final destination, number of passengers and type of vehicle. Depending on the number of passengers, prices are formed into 3 groups (1-3 passengers, 4-8 passengers and 9-16 passengers).

Luggage

Personal luggage is included in the price. It is considered that the standard luggage contains two large suitcases and one hand luggage per person. If the quantity of luggage is larger than the permitted size, it is necessary to inform us about that so we can prepare an adequate vehicle for that transfer. We are not responsible for missing items or any damage done to fragile items contained in the luggage of clients.

Safety car seats

If the child seat/seats are required for particular transfer, the client needs to inform us about that, giving an information about the age of a child/children. Standard categories of the child seats, which we will provide without any extra charges, are as follows:

– baby rear-facing car seat for the children aged 0 to 2 years

– forward-facing car seat for the children aged 2 to 4 years

– booster car seat for the children aged 4 to 5 years

Any request for child/children seat/seats which is not in accordance with the above allegations, is subject to an additional charge of 5,00 Eur per child seat (for example: request for the booster seat for the 8 year old child will be charged 5,00 Eur).

Pedestrian zone

If the transfer route includes initial and/or final destination in the pedestrian area of the city, or a location where no vehicle access is allowed, clients will be transported to the nearest location accessible by vehicle (for example: if the client made a reservation for the transfer on the route from Split Airport to Diocletian’s Palace, Split, which is located in a pedestrian zone, drop-off point  can  be arranged in front of the Church Saint Francis).

Split ferry port

If the transfer route includes initial and/or final destination at Split ferry port, we reserve the right to arrange different meeting/drop-off location. Due to a new traffic regulations by Split City Counsel, for the area of Split ferry port, including access roads, we reserve the right to arrange different meeting/drop-off location,  according to the estimation based on the traffic situation, and in the best  interest of all our clients in order to respect the agreed transfer schedule.  Above mentioned situation will be applied during the period of a high season.

Waiting time

The usual waiting time at an agreed departure location (not including airport departures) is 10 minutes.

If the client book the transfer from point A to point B, with additional stop on the route, the waiting time at agreed stop location will be charged 15,00 Eur per hour (for example: the client is traveling from Split to Zagreb with additional stop at Plitvice Lakes. The waiting time at Plitvice Lakes will be charged additional 15,00 Eur per hour of waiting).

Detour

If the client book the transfer from point A to point B, with additional stop which is not on the standard route (detour), the waiting time at agreed stop location will be charged 15,00 Eur per hour, and the difference occurred due to a detour will cause additional cost in accordance with additional kilometers done (for example: the client is traveling from Split to Zadar with additional stop at National Park Krka. The waiting time at Krka National Park will be charged additional 15,00 Eur per hour of waiting, and additional cost will be applied for kilometers done from the highway to the entrance of Krka National Park and back to the highway).

Prices for individual routes are available in our reservation system. If the reservation system does not find the price of the requested route, it is necessary to send request via email info@a-transfers-croatia.com and we will inform the customer about the price for that route.

Gratuities are not included in the price and depend solely on the subjective evaluation of the client.

DRIVERS AND VEHICLES

All our drivers are fluent in English. They possess all the necessary permits for professional drivers and meet all the conditions prescribed by Croatian traffic law.

All vehicles used to perform transfers are in excellent working condition, licensed and insured in accordance with the Croatian Law.

We commit ourselves to make transportation professional and in accordance to Croatian law.

LOST AND FOUND

Passengers are responsible for the baggage and other items they bring with them. Clients are obliged to check their items when leaving the vehicle. In the case of finding the misplaced items in the vehicles, we will protect them and return the misplaced items to their owners. If there is an outstanding ride done to return the misplaced items, the client shall pay the drive according to the standard price list.

We are not responsible for damaged, lost, replaced or stolen property in the vehicle. Clients are responsible for their personal luggage.

BOOKING PROCESS

On the website www.a-transfers-croatia.com is a booking form. It is necessary to enter all requested information in order to book successfully.  The person who wrote the requested data is responsible for the accuracy of all the information and we do not take any responsibility if the data is entered incorrectly. If the client subsequently notices that certain data, or more of them, are entered incorrectly, he/she needs to contact us in order to change said data.

All personal information that customers enter during the reservation process will be encrypted and secure and accessible only to authorized employees of the company Augmentum Ltd., who are directly involved in the process of providing the services.

Augmentum Ltd. is committed to respecting and safeguarding its customers’ privacy and security of personal information. We do not sell, share or otherwise distribute our client’s personal information.

We are not responsible and we do not assume liability for the transfers that are booked less than 24 hours in advance. It is advisable to make a transfer booking at least 24 hours before the requested transfer.

PAYMENT METHODS

There are two payment options in our reservation system:

Paying the full amount of the transfer in advance (making full payment in advance).

Paying a deposit of 20% of the purchase price and the rest upon arrival to chauffeur. In this case, remaining payment needs to be done in cash. We accept Euro or Croatian kuna (1 € = 7.5 kn).

Also, client can choose between two online payment services, Paypal or Braintree, depending on personal preferences:

If the clients have their own PayPal account, they can easily transfer the amount of deposit to our PayPal account

If the clients want to make the payment by credit card, they need to use Braintree payment service. Braintree is a PayPal company that provides credit card payments.

DATA SECURITY

Braintree system for credit card payments is a validated Level 1 PCI DSS Compliant Service Provider. Also, Braintree is on Visa’s Global Compliant Provider List and MasterCard’s SDP List.

Braintree does not store raw magnetic stripe, card validation code (CAV2, CID, CVC2, CVV2), or PIN block data. Storage of this data is prohibited by the PCI DSS.

Cardholder data is managed in the Braintree Vault using established data security and encryption methods. For example, Braintree is using multiple encryption keys with split knowledge and dual control. A data thief would not be able to make use of information stolen from a database without also having the key. The data store where cardholder data is kept cannot be connected to via the internet.

Braintree requires users to authenticate each time they use the application. Passwords are never stored directly in the database, and in addition, all API and control panel communication between merchants and Braintree is conducted using TLS (Transport Layer Security).

Braintree develop their code with the security of their systems and your data in mind — reviewing and monitoring employee, customer, and vendor activity along with system access to guard against suspicious or unauthorized activities.

The Braintree’s network is secured with minimal and audited access to and from outside networks, and they take additional steps to protect our internal networks.

BOOKING CONFIRMATION

Once the client has entered all the data, chosen a payment option and has completed the payment, we will process the order and send a confirmation with all the details of the transfer to the client via email.

If the customer notices that the booking details are incorrect, or if he/she doesn’t receive a confirmation email, customer needs to contact us. The usual period for getting a confirmation email is 24 hours.

It is necessary to print out a copy of the transfer voucher that the customer receives via email or store it on the mobile phone and keep it until the moment of using the reserved service.

After the booking proces is finished, it is considered that the contract, between the client and Augmentum Ltd., is legally binding.

CANCELLATION POLICY

If the client is paying the full amount in advance, cancellation policies are as follows:

If the cancellation is made 5 days or more prior to the set transfer date, the money will be refunded in full amount, reduced for the amount of the transaction fee.

If the cancellation is made within 1-5 days prior to the set transfer date, a refund of 80% will be issued, reduced for the amount of the transaction fee.

If the cancellation is made less than 24 hours prior to the set transfer date, there is no right to a refund.

If the client is paying a deposit of 20% of the transfer price and the rest upon arrival to the driver, cancellation policies are as follows:

If the cancellation is made 5 days or more prior to the set transfer date, the money will be refunded in full amount, reduced for the amount of the transaction fee.

If the cancellation is made within 5 days prior to the set transfer date, the deposit is non-refundable.

If the customer mistakenly makes two payments for the same order, the amount of the second payment will be fully refunded, reduced for the amount of the transaction fee.

The client can make changes regarding the initial or final destination point or change the type of vehicle without any additional charges regarding the implementation of that change. However, the new transfer price in this case is formed according to the new parameters i.e. the new starting point, final destination point or the type of vehicle. All prices are available at www.a-transfers-croatia.com.

If the client changes the time of departure or the start / end point of the route within 24 hours prior to the agreed time, we reserve the right not to provide the client with the reserved transfer service if our daily schedule of travel can not adapt to new circumstances, no matter if they are created by the client’s wish or are caused by weather conditions or any other factors (for example: delay in ferry/boat arrivals caused by the decision of the maritime transfer company that owns the ferry/boat or by the weather conditions). No refund will be given in the above-mentioned cases.

If there is a situation that causes the client’s airplane to land at the airport different from the airport confirmed in the reservation process, regardless of whether the landing at another location is caused by weather conditions or some other factor, we are not responsible for transport of passengers from the new location. In this case it will be considered that the client did not show up and there is no right to a refund of the prepaid amount.

In the case of a no-show on the client’s part, there is no right to a refund.

If there is a case that the clients are late to arrive at their destination while using the services of the company Augmentum Ltd, due to traffic jams, road conditions, weather conditions, “force majeure”, a mechanical malfunction of the vehicle or any other reason that Augmentum Ltd. did not deliberately cause, Augmentum Ltd. will not be responsible for any delay and the clients have no right to demand any financial compensation from the company Augmentum Ltd.

If the customer is late to arrive to agreed departure point (not referring to the airports) for more than 10 minutes, the driver will cease waiting and he will leave said departure point. It will be considered that the client was a no-show and there will be no right to a refund of the prepaid amount.

Information about duration of the transfer on certain routes which are listed on our website, refer to the regular road conditions on said route and cannot be taken as absolutely exact because they are influenced by the weather and other conditions on the road, and are used exclusively for informing users about the approximate duration of the drive on any particular route.

RESPONSIBILITY

According to the above mentioned conditions, we are liable only for direct damage that the customer suffers due to non-compliance with obligations on our part. No single employee of the company Augmentum Ltd., as well as the company itself, cannot be responsible for any criminal liability or any direct or indirect damage that the customer suffers due to incorrect information on our website.

Our drivers reserve the right, according to subjective assessment, to refuse carriage to any person who is thought to be under the influence of alcohol and/or narcotics and/or behavior is found to be abusive and could cause a threat or offence to the driver and/or any other passengers, and/or damage to the vehicle. Also, drivers reserve the right, according to subjective assessment, to disembark from the vehicle customers who behave inappropriately before reaching his/her destination.

No refund will be given in the above-mentioned cases.

In cases of damage to our property because of inappropriate behavior of customers, we reserve the right to initiate legal proceedings and seek compensation for damage done. Also, in case of urgent cleaning of the vehicle that is directly caused by the client, the client shall pay the cost of any damage in the ratio of loss of value in the current period when the vehicle was not available for work.

GENERAL TERMS

The original version of these document can be translated into other languages but no rights can be claimed nor gained with the translated version. Original version is the version that was written in Croatian language and we do not assume responsibility for any misunderstandings that may arise by miss-interpretation of these terms and conditions in any other language.

All information and materials contained on our website and intellectual property rights (including copyrights), as well as the entire software, are owned by Augmentum Ltd.

It is not permitted to download or copy the content and data from our website, and/or use it in any competitive or commercial purposes.

All terms and conditions in this text and on our website are in accordance with and abide the laws of the Republic of Croatia. The Court in Split (Croatia) is set to preside in any disputes that might result from violations of these general terms.

Augmentum Ltd. is responsible for processing all your requests, personal information and booking process.

We reserve the right to change these general terms and conditions and they may be modified, amended or changed in order to be in compliance with the latest amendments to the law of the Republic of Croatia and the new trends of protection.

If there is a complaint to our service, it should be sent to our address: Augmentum d.o.o., Put Garduna 16, 21240 Trilj, Croatia or via email info@augmentum.hr.

CONDITIONS FOR COOKIES

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